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Support Policy Page
Effective Date: 9 December 2025
1. Overview
At Web X Fly Mart, customer satisfaction is our top priority. Our Support Policy ensures that every issue is resolved quickly and professionally.
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2. Support Channels
Email: support@webxfly.com
Phone: +91 93395 59202
Helpdesk: Web X Fly Mart “Contact Us” page
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3. Response Time
General inquiries: Within 24 to 48 hours
Urgent issues (order, payment, delivery): Within 24 hours
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4. Support Hours
Monday to Saturday, 10:00 AM – 7:00 PM (IST)
Closed on Sundays and national holidays
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5. Scope of Support
Order status and delivery updates
Return, refund, and replacement assistance
Technical support for digital downloads
Account and login issues
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6. Exclusions
Custom work or third-party integrations
Device-specific software troubleshooting
Issues caused by unofficial modifications
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7. Conduct
All users are expected to maintain polite and respectful communication with our team. Abusive
or inappropriate behavior may result in limited support access.
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